Privacy and Cookie Policy

  1. What information do we gather?

The information that we gather falls broadly into two types (please see further below for how we collect it and what we use it for):

1.1 Information that relates directly to you (e.g. your name and contact details, communication preferences and customer history).

1.2 Information that does not directly identify you (e.g. how you might browse our website), specifically:

(1) Your IP address through the placement of cookies; and

(2) Location data, which might be gained through your IP address or GPS data (see  Section 3(4), below).

Please note that not all cookies are either personally identifiable information or even unique identifiers; but some can be, while others can influence what you see on our website and others (see Sections 6 and 7  on cookies and their management, below).

  1. How we use your information

2.1 When we seek your permission. Often we will be using your information in accordance with your specific consent or instructions: for example, because you have requested or consented to receiving certain information, or entered into a contract with us (or one of Our Brands) for goods and services: see Section 2.2 below.

At other times we will use your information on one of the other lawful bases described below in this section.

2.2 Contract.

(1) When you enter into a contract for goods or services with us (including competitions, offers, subscriptions or Newsletters), we will use your personal data to enter into and fulfil our contractual relationship with you.

(2) Fulfilling our contract with you means being able to manage and administer our services, and maintain our standards of tailored service levels, customer care and consumer compliance. This might include fulfilling orders, processing payments or refunds, and providing aftercare, as well as improving your customer experience online and otherwise, including by monitoring service levels and responding to feedback.

2.3 Legitimate interests.

Other uses of your information are made for ordinary and transparent purposes which we think are necessary for our legitimate interests as a provider of news, content or courses. We use your information on this basis to do the following:

(1) Recognise and remember you when you visit our website and better understand how you use our website and others by using cookies to follow your use. We explain what cookies are in Section 6 and how you can manage them in Section 7, below;

(5) Keep you updated on any services you have subscribed to, or any products you have purchased, and/or about similar services unless you have told us otherwise.

(6) Contact you to let you know about any of our products, services or promotions by email, always having regard to your preferences. Please see Section 4 to understand more about how you provide and can manage your preferences.

(7) Contact you directly via social media in relation to any competitions and/or prize draws you have entered.

(8) Make sure materials on the website or in apps are presented in the most effective way for you and your computer or mobile device;

(9) Collect and log numeric internet addresses to improve the website and to monitor website usage; and

(10) Assess and understand our readers’, customers, site users’ and account holders’ feedback and identify usage hotspots;

2.4 Some limited uses of your data are required to comply with legal obligations, for example, fraud detection and taxation;

3. How do we gather information?
3.1 Information (as set out in Section 1) is gathered in the following ways:
(1) indirectly (e.g. using website technology that tracks and administers your visits through your browser, or similar technology.
(2) directly (e.g. when you sign up for a newsletter, or you otherwise provide your information when you interact with us);
(3) through your device (e.g. mobile, PC or tablet) where you have enabled location services for the applicable App or browser. This may be used for location targeted services or advertising in accordance with your preferences, which may be adjusted either on your device or via server, App or website preferences;
(4) through location technology for mobile web services. The service we use is based on machine learning algorithms which analyse data from different connection types. These include fixed http and https connections, location consent requests on https sites and from mobiles Apps using https connections. You can opt-out of this service HERE
4. How do you decide how you want to hear from us?
4.1 We will contact you in accordance with your preferences by email.  
4.2 We also provide the means for you to grant or withhold your permission for us to contact you. We do this by using unsubscribe options.
5. Accessing and updating your personal information
5.1 You have the right to access the personal information held about you from us, or from any other organisation that controls your personal information. To understand how to obtain a copy of the personal information that we hold, please see Section 13 below.
6. Cookies
6.1 A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers. Find out more about the use of cookies on ADD IN A WEBSITE ADDRESS ABOUT COOKIES
6.2 When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies as required by law. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies.
6.3 We use the following types of cookie, as will your browser:
(1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website and recognise visits to our website across different devices. They keep track of browsing patterns and help us to build up a profile of how you use the website.

7. Managing your cookies preferences
7.1 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates. We also provide our own cookie management tool for you to make more specific choices about how cookies are used for your visits to our site..
7.6 When you share stories using social media, for example Facebook, the social media company will drop cookies and identifiers to track this.
7. Managing your cookies preferences
7.1 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates. We also provide our own cookie management tool for you to make more specific choices about how cookies are used for your visits to our site..
7.6 When you share stories using social media, for example Facebook, the social media company will drop cookies and identifiers to track this.
8. Protecting your information
8.1 We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.

9. Where we store your personal information
9.1 We will only keep your personal information for as long as we need it for a lawful purpose: whether because of the products and services we have provided to you, for example as a subscriber or registered user (and to allow for reasonable retention of records afterwards to reflect legal requirements or limitation periods),or because we believe you still wish to hear from us.

10. Changes to this Policy
10.1 If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy. However, from 25 May 2018 any significant changes will be provided to you directly where possible.

11. If you don’t feel we’re adhering to this Policy, what should you do?
11.1        You have the following rights:
(1)  To obtain access to, and copies of, the personal data that we hold about you, or require that it is transmitted to another data controller;
(2)  To request that we restrict our data processing activities or cease processing your personal data in certain ways, for example, because you do not consider it lawful;
(3)  To require us not to send you marketing communications;
(4)  To withdraw your consent, where we are relying on it to process your personal data;
(5)  To object to how we process your personal data, in particular where we are relying on our legitimate interests; and
(6)  To ask us to erase the personal data we hold about you, for example, because it is causing you distress or you believe it to be no longer relevant, or to correct the information if it is incorrect.
Please note that the above rights are not absolute, and we will be entitled to refuse requests where exceptions apply

12. If you don’t feel we’re adhering to this Policy, what should you do?
12.1 If you believe that we have not adhered to this Policy, please notify us by email at : cybertrauma@icloud.com

Contact Cybertrauma

Cybertrauma@icloud.com

07907589125

Cybertrauma Privacy Policy

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